If it's not right, we make it right.

1. Out of stock? We call first.

Before we pack a delivery order we check it. If something's gone, we call you and offer the closest thing we have at the same or lower price. If we can't reach you, we refund that item — the money, not a voucher.

2. Fresh things

Check bread, produce and bakery items at handover. If something isn't right, hand it back to the rider or the till and it comes off the bill on the spot.

3. Gas cylinders

Cylinders leave the counter sealed and checked. If a valve or seal is faulty, bring it back within 24 hours and we swap it, no discussion. Once a cylinder has been connected to your regulator, it can't be returned.

4. Everything else

• Unopened, undamaged goods with the receipt: exchange or refund within 7 days.
• Refunds go back the way you paid — MoMo to MoMo, cash as cash. Mobile Money reversals usually land within 2 business days.
• E-receipts are issued for every order; if you lost yours, we can look the order up by phone number.

5. Raising a problem

WhatsApp is fastest — a photo of the item and your order number is usually all we need. Or call +256 705 844440.