Privacy Policy
Your data, briefly.
Draft for review — demo content, written against the Uganda Data Protection and Privacy Act, 2019. Confirm registration obligations with the Personal Data Protection Office before launch. Last updated 6 August 2026.
1. What we collect
- To fulfil orders: your name, phone number, delivery area and landmark, and what you ordered.
- If you make an account: your saved lists, addresses and order history.
- On this site: a cookie remembering your theme choice, and your basket stored in your own browser. No advertising trackers, no analytics that follow you elsewhere.
2. Why we use it
- To pack, deliver and hand over your order — including calling you when something is out of stock.
- To answer you on WhatsApp when you message us. We do not add you to broadcast lists without asking.
- To meet tax and record-keeping obligations (URA e-receipts).
3. Payments
Mobile Money and card payments are processed by a licensed payment provider. We never see or store your Mobile Money PIN or full card number.
4. Who we share with
Only who the order needs: the rider delivering it, and the payment provider processing it. We do not sell customer data to anyone.
5. How long we keep it
Order records as long as tax law requires; account data for as long as you keep the account. Ask us to delete your account and we will, minus what the law says we must retain.
6. Your rights
Under the Data Protection and Privacy Act, 2019 you may ask what we hold about you, have it corrected, or have it erased. Message us or call +256 705 844440 — the same people who pack the orders handle the requests, so it gets done.